Showing posts with label process. Show all posts
Showing posts with label process. Show all posts

21 September 2014

The Value Add in ICT4D

I work at the intersection of information technology and international development, or how ICT platforms and technologies can better existing development solutions. Including the work I did for my Masters thesis, I have approached these questions in or about 10+ countries across Africa, and in India. Each of these countries has an ICT ecosystem comprised of individuals, for-profit companies, the UN, NGOs and governments. The pervasiveness and strength of these ecosystems varies widely throughout the African continent. (India is arguably one of the most advanced ICT ecosystems in the world, though the level of sophistication of the ICT industry within the country is also massive).

Technology in the African continent presents an interesting opportunity and an often frustrating paradox. Unlike the Global North, most of sub-Saharan Africa has not and probably never will go through an industrial revolution, at least not in the sense of building physical infrastructure for use by the common person. Mobile technologies and even some PC-based technologies are thus a huge economic and social opportunity, as they can potentially connect large segments of people to global opportunities with relatively minimal physical infrastructure. Yet, some physical infrastructure is still required to make these opportunities realized. In many countries that have large coastlines and/or a large population, the ICT ecosystem is growing and strengthening everyday. Large telecom companies, such as Orange, Vodacom, and MTN are investing heavily in the next generation of mobile users in Senegal, Nigeria, Kenya, Uganda, and still others.

This investment is not, however, universally pervasive across the continent. I currently sit in one such country example, where extreme poverty, landlocked (i.e. not on an ocean coast) borders, a poorly educated and small population, and little existing infrastructure create huge disincentives for private sector investment. Further, much of the population in countries that do have a strong ICT ecosystem are not reached through technology, and in fact are crowded or priced out as the upper echelons of technology wealth grow in a non-inclusive way.

How we approach and use technology in our day-to-day lives in the Global North does not exist in the psyche of most Africans. If the average sub-Saharan African (not including South Africans) wants to find a place to eat, they don't use Yelp. If they want to contact a friend, they don't email. Because of a lack of competition or lack of access in many African markets, this "plugging in" to the banal tech world is not happening at the same pace as it is outside of the continent. Africans aren't nearly as likely to (or be able to) to turn to technology to find solutions to their problems, no matter what the level of complexity.

That, in my opinion, is where my work currently adds the most value. I love technology, I find it interesting, and I find ICT-based development solutions to be some of the most sustainable in the field. But, as the ICT4D field now stands, I don't think the platforms we build, the projects we conceive, or the partnerships we launch is what is really adding the most value to the African continent. I find the work incredibly interesting, and I do think some of the projects I have done will contribute greatly to a very specific problem on the continent. I don't, however, think any of my projects will completely reface the course of a large development problem, such as food insecurity or high infant mortality.

The direct impact of technology on development solutions does have the potential to revolutionize these problems. To reach that point, what I think needs to happen is simply this - more investment. Technological innovation demands iterative processes, and continued development. Solutions by and for Africans are no exception, but with the harsh realities of poverty, political instability, and limited opportunity, the waiting period to realize a profit in technology is not possible for most people. Until the average African individual can invest in themselves through higher education or entrepreneurial risk, a huge and important opportunity exists for the rest of the ICT ecosystem.

Until more money, more time, and more skills are invested to migrate away from a very piecewise ICT4D project world, my main value add rests in introducing a new way of thinking. Hopefully I will soon find my way to a world where the technology itself creates the most value.

17 February 2014

International Development - The Process versus the Theme

I'm very fortunate to have been born to parents that were both willing and able to pay for my education. However, as with most Indian parents, the payment of my undergraduate degree came with a few restrictions:

- It must be public and in-state (I'm from the US state of Virginia)
- You have to do science/pre-medicine or business

Growing up with many medical doctors in the family, I knew straightaway that I had neither the passion nor aptitude for many aspects of being a physician, so I chose business. The less-than-desirable atmosphere my university business school created for me as a minority woman* aside, I think I made the right choice. Business classes are about learning a process, and it was then that I realized the subjects that took the least effort on my part to do well (namely, math) was because I am a process-oriented person.

If one looks at any major UN agency, NGO or non-profit in international development, one can quickly see how jobs are organized - by theme. UNDP, for example, breaks their posts up in themes including democratic governance, poverty reduction, and environment and energy. The IRC, a major international NGO that supports refugees, has child protection, economic recovery and development, and governance and rights as a few of their themes. Within each theme, there are still further sub-divisions based on specific content. For example, the IRC includes livelihoods within economic recovery and development.

A Senior Technical Advisor for environmental policy within the UN could have a vastly varied skill set. As with one of my previous bosses, they could be an atmospheric physicist, or a lawyer, or a statistician, or simply a person with a lot of knowledge on environmental policy. Thus, without specializing in a specific theme, searching for international development jobs can be a nightmare, as the title of a post does not tell you much about the skills required.

Conversely, many private sectors jobs - especially in consulting - are much less theme focused. Certainly having a certain background or degree will play in to what clients a consultant secures; however, a strategy consultant can easily switch from advising a pharmaceutical company to an engineering firm, to a food and beverage conglomerate. These switches can easily happen every few years, because much of consulting is about the process, not being an expert in knowledge of a theme.

I knew by my senior year of university that my passion truly lied in international development; ironic to my process-orientation, I decided to make my career there. Having now narrowed my focus on ICT4D, which is the application of ICT-based solutions for international development, I swung back to a more process-oriented method. Technology development, deployment and implementation is very much about the process. In the past seven months, I have networked non-stop for my next long-term ICT4D job. I realize part of my lack of success is due to this process versus theme.

In international development, I have worked in disaster risk management; public health; nutrition; economic, social and cultural rights, and microfinance. Because I have not focused on one kind of theme, I appear as a generalist in international development. Because I have made my career in places that have not invested in me receiving specific certifications, such as PMP, Prince2, or Agile/Scrum, I appear under-certified to many private sector recruiters. I am caught in a limbo between the two worlds, despite having a wealth of experience and skill sets that easily demonstrate I can successfully take on a multitude of jobs.

Of course, there are process oriented companies in international development - namely private sector development firms. Though without an MBA and former management or strategy consulting experience, my application quickly gets lost in pile. As much as my work, as much work in the UN can focus on a process, the processes are not as known or as emphasized either internally and externally.

While I still have hope that ICT4D will become a more commonly known and appreciated niche in international development, the waiting game to secure relevant jobs is a struggle in an already highly competitive field. My advice to those looking to get into the international development career path is this: focus on a theme, develop a highly technical skill set (preferably quantitative in nature), and network like crazy. Things will change, but as with all things international development, that will not happen quickly.
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* I plan on elaborating this point in a future post about why diversity initiatives actually matter.

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